"I booked my dress in with ease and it got collected at a time and date suitable to me, I also got updates throughout (there was a hole in the netting underneath my dress that I knew about but this was bought to my attention in case I hadn't noticed) and then they bought my dress back to me! I left it for the rest of the week as I was working and my partner was home, but today I have managed to unwrap it (it was beautifully wrapped!) and oh my, it smells so fresh, no harsh chemically smells at all, it smells clean, not as though it's been doused in cleaning products, but rather like it is new! The stains underneath the train are gone and it finally feels like my dress now. Praying I get to wear it next year. Thank you so much for being kind, and so helpful! I hope I have managed to wrap the dress back up to your standards"